Refund & Return Policy

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Eligibility depends on the order, product, reason, condition, seller-specific conditions where applicable, and the configured policy shown below.

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Submit a return request from the relevant order where available, select the accurate reason, describe the issue, and provide the requested evidence. Keep the item, packaging, and order information available for review.

Products should be kept in the condition required by the applicable return flow. Use, damage after delivery, missing parts, removed labels, hygiene restrictions, or other product-specific conditions may affect eligibility.

A submitted request is reviewed against the order record, reason, evidence, product condition, and applicable seller or platform rules. Submission does not itself guarantee approval.

A refund is handled after the applicable return or cancellation outcome is approved and recorded. The method depends on the original payment and available refund workflow.

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For an approved refund on a Cash on Delivery order, PikoBee will use the genuinely available refund method confirmed for that case. No unconfigured wallet, bank route, or timing is promised here.

Where a supported payment method has its own refund workflow, the approved refund follows that method’s genuinely available process. Manual payment records remain subject to verification.

Some products may be non-returnable because of their nature, condition, hygiene requirements, use, or seller-specific rules. Applicable restrictions should be shown with the product or return decision; no blanket list is invented here.

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A failed delivery or returned parcel is recorded in the delivery and order history. Any cancellation, fee, stock restoration, or refund outcome follows the applicable order and configured rules.

Details will be available here

Details will be available here